A new lawsuit targets banking giant Capital One, accusing them of failing to properly investigate and resolve debit card fraud claims. The suit, filed by Leah Walton on behalf of herself and others who faced similar situations, alleges Capital One wrongfully denied millions in reimbursements to customers.
Walton’s Case
– In March 2023, Walton’s debit card was stolen, leading to unauthorized charges of $1,500.
– She promptly reported the theft and filed a fraud claim with Capital One, providing evidence of the unauthorized transactions.
– Capital One initially offered a temporary credit but ultimately denied her claim, stating “no error” was found.
– Walton wasn’t given a chance to contest the decision or understand the reasoning behind it.
Lawsuit Claims
Capital One failed to adequately investigate Walton’s claim before denial. The bank denied the claim without providing a proper explanation or documentation. This practice violates the Electronic Fund Transfer Act (EFTA) which protects consumers regarding debit cards.
Capital One’s Alleged Violations
– Failing to fulfill their promise of reimbursing customers for reported lost/stolen cards.
– Not complying with EFTA by not providing written explanations for claim denials.
– Denying claims with generic form emails simply stating “no error” found.
Walton and her lawyers are seeking a jury trial over the incident. The lawsuit has not been officially addressed by Capital One yet.
This lawsuit highlights potential issues with how Capital One handles debit card fraud claims. The case emphasizes consumer rights under EFTA and the importance of proper investigation and communication during the claims process.
